Service Relay

Privacy Policy

Last updated: April 17, 2026

1. Overview

Service Relay (“we,” “our,” or “us”) operates an AI-powered phone answering platform for home service businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website and services. By accessing or using Service Relay, you agree to the practices described here.

2. Information We Collect

Information you provide

  • Account registration details (name, email address, password)
  • Business information (business name, phone numbers, service descriptions)
  • Billing and payment information (processed by our payment processor; we do not store full card numbers)
  • Knowledge base content and FAQ responses you configure

Information collected automatically

  • Call recordings and transcripts generated through the Service Relay platform
  • Caller information passed to us by telephony providers (e.g., caller ID, call duration)
  • Usage data, log files, and device/browser information when you use our web app
  • Cookies and similar tracking technologies (see Section 7)

Information about third-party callers

When your AI assistant answers calls on your behalf, we process information about your callers — including their phone numbers, names, and the content of their conversations — in order to provide the service. You, as the business operator, are responsible for ensuring your use of this data complies with applicable laws, including any required caller disclosures.

3. How We Use Your Information

  • To provide, operate, and improve the Service Relay platform
  • To generate call summaries, lead records, and notifications on your behalf
  • To process payments and manage your subscription
  • To send you service-related communications (account alerts, receipts, support responses)
  • To send promotional communications, which you may opt out of at any time
  • To detect abuse, fraud, and security incidents
  • To comply with legal obligations
  • To train and improve our AI models in aggregate, anonymized form

4. Sharing of Information

We do not sell your personal information. We may share information with:

  • Service providers — third-party vendors who help us operate our platform (e.g., cloud hosting, telephony, payment processing, analytics). They are contractually obligated to protect your data.
  • Telephony and AI partners — providers such as Twilio and Vapi that handle call routing and AI voice processing.
  • Legal compliance — when required by law, court order, or governmental authority.
  • Business transfers — in connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.

5. Call Recordings & Transcripts

Service Relay records and transcribes calls handled by your AI assistant. These recordings are stored securely and are accessible only to you and authorized Service Relay personnel. Many jurisdictions require that parties to a phone call be notified of recording. You are solely responsible for configuring any required disclosure to callers (for example, by including a disclosure in your assistant’s greeting). We are not responsible for your compliance with wiretapping or call-recording laws in your jurisdiction.

6. Data Retention

We retain your account information for as long as your account is active and for a reasonable period thereafter to comply with legal obligations and resolve disputes. Call recordings and transcripts are retained for 90 days by default; you may request deletion at any time from your dashboard settings. Anonymized, aggregated data derived from your account may be retained indefinitely.

7. Cookies

We use cookies and similar technologies to authenticate sessions, remember preferences, and analyze usage patterns. Essential cookies are required for the service to function. Analytics cookies help us understand how users interact with our platform. You can control non-essential cookies through your browser settings, though doing so may affect functionality.

8. Security

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. No system is completely secure; we cannot guarantee absolute security but will notify you of any confirmed breach affecting your data as required by applicable law.

9. Your Rights

Depending on your location, you may have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at human@servicerelay.io. We will respond within 30 days.

10. Children’s Privacy

Service Relay is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and, where appropriate, by email. Your continued use of the service after any update constitutes acceptance of the revised policy.

12. Contact

For questions about this Privacy Policy or your data, contact us at:
human@servicerelay.io